Trends in quality management

Trends in quality management

Wawak, S.Rogala, P. and Dahlgaard-Park, S.M. (2020), "Research trends in quality management in years 2000-2019", International Journal of Quality and Service Sciences, Vol. 12 No. 4, pp. 417-433.

This study aims to demonstrate the suitability of text-mining toolset for the discovery of trends in quality management (QM) literature in 2000-2019. The hypothesis was formulated that as the field of study is mature, the most important trends are related to deepening and broadening of the knowledge.

A novel approach to trend discovery was proposed. The computer-aided analysis of full-texts of papers led to increased reliability and level of detail of the achieved results and helped significantly reduce researchers’ bias. Overall, 4,833 papers from 8 journal dedicated to QM were analysed.

Trends discovery led to the identification of 45 trends: 17 long-lasting trends, 4 declining trends, 11 emerging trends and 13 ephemeris trends. They were compared to the results of earlier studies. New trends and potential gaps were discussed.

The results highlight the trends that gain or lose popularity, thus they can be used to focus studies, as well as find new subjects, which are not so popular yet. The knowledge about emerging trends is also important for those quality managers who strive for improvement of their efficiency.

The research was designed to bypass the limitations of previous studies. The use of text mining methods and analysis of full texts of papers delivered more detailed and reliable data. Resignation from predefinition of classification criteria significantly reduced researchers’ bias and allowed the discovery of new trends, not identified in previous studies.

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
Quality of software  
Customer satisfaction  
ISO 9001 vs. Total Quality Management (TQM)  
Business excellence models
Costs of quality
Failure Mode and Effects Analysis (FMEA)
Integrated management systems
ISO 9000 series of standards
Lean and Six Sigma
Maintenance management
Performance management
Quality Function Deployment (QFD)
Quality of higher education
Quality of e-services
Quality of healthcare
Quality of services
Statistical methods
Total Productive Maintenance (TPM)
Total Quality Management (TQM)
Knowledge management
  Team learning  
  Construction safety  
  Customer relationship management  
  Supply chain management
  Quality and ethics  
  Reverse logistics  
  Corporate social responsibility
  Kansei engineering  
  Risk in portfolio management  
  Employee satisfaction  
  Balanced scorecard in education
  Kano model
  Process capability
  Design of experiments  
  Relationship management  
  Innovation and creativity
  New product development  
  Customer loyalty
  Quality of tourism
  Business process management  
  Project management  
  Authentic leadership

The paper is available on Emerald Insight.